Crisis Diagnosis
Introduction
The basis of a proper diagnosis is knowledge, practice, experience, perception, and an abundance of information and data. The importance of accurate diagnosis is to know the causes of the crisis, how to address them, and the information, communication and support tools needed by the crisis management process.
crisis analysis
After diagnosing the crisis, all its dimensions are analyzed by collecting the largest information about it.
What matters is not the amount of information, but its quality.
Verify the transmitted information that could carry many impurities unrelated to the crisis.
Analyzing information according to sound scientific and statistical bases in order to reach a sound analysis of the crisis.
Finding and evaluating alternatives:
This stage is considered one of the most important stages of decision-making, as it is related to finding acceptable options to resolve the crisis.
Expanding the circle of participation at this stage by involving all concerned departments for consultation because of its positive impact on the decisions that have been taken
Choosing the right alternative:
After identifying and evaluating the options presented to confront the crisis, the process of choosing the most appropriate alternative that achieves the goal at the lowest cost and with the least sacrifice comes.
The greater the solutions, the greater the confusion in the choice. It is known that a crisis with a single solution is not a crisis, but rather a problem becomes difficult when it has more than one solution, and each solution leads to a different result and different consequences.
Crisis life cycle
Origin of the crisis:
It is the stage in which the crisis begins to loom on the horizon and the decision-maker can, in
At this stage, the crisis will lose the foundations of its growth by venting the crisis and trying to
Freeze it.
crisis growth:
If the crisis develops after its birth as a result of the inability to eliminate it, it grows so that the decision-maker cannot deny its existence or ignore it, and here he must intervene positively in order to deprive the crisis of the factors of its development.
maturity stage:
It is one of the most dangerous stages of the crisis, and it is rare for the crisis to reach such a stage unless...
It was met with indifference and indifference on the part of the decision-maker, and when the crisis matured, a clash and confrontation occurred.
Decline and Shrink Phase:
The crisis begins to recede and shrink as a result of the violent clash that has been taken that loses
Crisis is an important part of its strength. Some crises are renewed with another impetus when
The struggle fails to achieve its goals.
The disappearance and fading phase:
The crisis at this stage reaches its end when it completely loses the momentum that generates it and its elements, as its manifestations fade and disappears, and then the entire crisis collapses.
Stages of crisis management:
The stage of discovering the indicators of the crisis
Preparedness and prevention phase
Damage containment and mitigation phase
recovery phase
learning stage.
Early warning stage:
It is a warning stage for sensing the crisis, and it is represented in the appearance of the first signs that warn of a crisis, which may be in the form of a direct warning that can be perceived and may be the opposite.
The stage of preparation and prevention:
In which preparations are made for all the possibilities that resulted from the first stage
The readiness is to develop an integrated plan to confront the crisis and determine the material and human requirements.
Damage containment stage:
It is the crucial and main stage in crisis management, as the size of the losses that will be inflicted on the institution as a result of the process of confrontation and confrontation with the crisis depends on it.
Recovery stage:
It aims to restore the normal position of the institution, which it was before the crisis, and this takes time, so a (relatively) long-term plan must be developed according to the crisis management.
learning stage:
It is the last stage and includes important studies that the organization learns by following the method of mental description in order to identify and formally present the lessons learned.
Curricula adopted in crisis diagnosis
Descriptive analytical method :
Determining the manifestations and features of the crisis in general and its results.
Historical approach to diagnosing crises:
The crisis does not arise suddenly, but rather has causes and factors that arose before its appearance. It is necessary to know the historical past and how the crisis developed.
Systems approach in diagnosing crises:
The crisis is an integrated system that contains four components:
Crisis Operating System
Crisis input
output
the crisis
Feedback
Environmental approach:
The crisis is mostly the result of the environment in which it grew up, interacted with it, affected it and was affected by it.
Case study approach to diagnosing crises:
Studying each crisis separately, considering that the crisis is an independent cause of a very specific nature.
Although some crises are similar, they can never be completely alike.
Comparative studies approach to diagnosing crises:
Study the crises that took place in the past and compare them objectively with the crises facing them in the present and then compare to find the points of agreement and points of difference, and then the use of treatment is tried in what agreed and succeeded in the past and the development of a treatment for what differed in the present.
Integrated Studies Approach to Diagnosing Crises:
It is the use of all previous approaches. It describes and diagnoses crises, traces them historically, and studies them in the light of comparative studies that have been carried out in the past and in other countries, and above all, it adds to them the study of the crisis as a system and studies it as a special case.
innovative thinking :
Using the so-called innovative thinking means presenting ideas or solutions that involve a high degree of innovation, uncommonness and relevance:
Intellectual fluency: It means producing the largest number of ideas and solutions.
Originality: It means finding uncommon ideas.
Flexibility: It means the shift in thought from one angle to another during a crisis.
Retaining the direction: It means maintaining a certain orientation towards the goal in order not to divert the dispersal between the individual and the goal.
After facing the crisis (rebalancing)
The task of crisis management does not end simply by confronting and eliminating the crisis, but rather extends to trying to treat the effects resulting from that crisis, rebuilding what was destroyed, and setting controls to prevent it from recurring, in addition to benefiting from the lessons of the crisis in future events.